Due to external temperatures products could freeze or melt. If melted balms and butters could lose their original texture and become gritty. This is very common and an easy fix. For our balms and butters, we recommend putting them in the oven long enough for them to liquify. Once that happens pull it out, give it a stir and place it in the fridge so it can cool rapidly. We recommend letting them sit in the fridge for about 24 hours then pulling them and let them sit at room temp for 24 hours. Once that process is complete your product should be back to normal. Please contact us with any question.